Booking Terms and Conditions
To secure the booking, a % payment of the grand total is due within 2 days of your confirmation of intention to book. Payment in full must be fully settled 30 days prior to arrival. If that date is already passed, then payment must be fully settled within 2 days of your confirmation of intention to book.
Cancellation must be made in writing. The cancellation charge will be the full deposit if you cancel more than 8 weeks before departure. The following cancellation charges will apply. Cancellation less than 8 weeks before departure 100% of the amount paid is chargeable. We will endeavour to re-book any cancelled booking and if successful will only charge you an administration fee of £30. If the villa is re-booked at a lower price then you will be refunded the difference.
Covid-19; Full refund if cancelled 14 days before commencement of holiday due to Covid-19 Italian government ban on travel into Italy.
If you make a booking with us and decide to change due to Covid-19 before your balance payment date, we’ll place the full deposit credit on your account to be used for future bookings in 2021 or 2022.
We, (the agency Friends of Tuscany Ltd.) accept responsibility that the accommodation you book with us is to the standard described. A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
Your contract is with the owner of the property and in the unlikely event of a complaint, you must report it directly to the property owner or the agency. Both the owner and the agency will attempt to resolve the matter immediately. If you do not report a problem during your stay (to offer the opportunity to rectify it), the agency will not be held responsible and no refund or compensation will be provided. We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
Indemnity & Liability:
The Guest is responsible for their own travel/health insurance. Neither the Owner nor Friends of Tuscany shall be held responsible in any way for accidental injury, death or damage/loss to personal effects of the Guest. We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur including cancellation.
Our prices are the rent per villa or apartment. All additional costs, for example heating, firewood, additional cleaning requests, equipment hire for guests with special needs, or other local services, are directly payable to the owner. Occasionally we may require a forward payment for such additional services.
When you book a holiday, the owner and/or property manager, is advised of your arrival and departure dates, your name, party size, ages of children and any optional additional information you may have supplied. This is so they are aware of the booking and can prepare the villa accordingly. Sometimes a contact phone number and email address is requested for simplifying arrivals. No other information is passed to the owner/manager.
Care of Property – loss or breakage:
You are responsible for the accommodation occupied and should leave it in the same condition as you found it on arrival. The owner will charge for any loss or damage caused by your failure to respect the property, fixtures or fittings or for extra cleaning if required. Small breakages such as glasses or cups are considered ‘wear and tear’ and are not usually charged for. Breakages such as outdoor pool furniture and sun umbrellas will be charged for. Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
Friends of Tuscany Ltd is an independent business operating as an agent for the property owner.
Adverse weather, water shortages, power cuts, pest infestations or any other local circumstances outside of our control and which could not be avoided are not the responsibility of Friends of Tuscany and no refunds will be awarded in these circumstances.
Please be aware adverse weather may result in pool closures or delays in the opening date of a pool.
Friends of Tuscany Ltd. can accept no responsibility for any loss due to a cancellation, delay or any alteration caused by wars, acts of terrorism or threat of terrorism, revolutions, riots or other civic disturbance, industrial disputes, significant risks to human health such as an outbreak of serious disease at the travel destination, natural disaster, earthquakes, fire or storms, failure of public services, acts of Government, cancellation of transport, or anything which can reasonably be deemed as beyond the control of Friends of Tuscany Ltd. or the property owner.
We rely on and expect very good relationships with the local owners of the properties and have always found them helpful, responsible and willing to please. Please feel free to ask for anything that would make your stay more comfortable. Their considerable local knowledge and goodwill is usually as valuable as their accommodation in making your stay memorable.